Eligibility & onboarding
Eligibility and application
TouristDigiPay is available to non-Thai individuals who are legally permitted to stay in Thailand temporarily under an immigration category supported by the programme.
Who can use TouristDigiPay?
Before using the service, you must pass the required checks and be accepted by both 1109x and the relevant e-Money provider.
Basic requirements
- Be a non-Thai individual
- Be legally permitted to stay in Thailand temporarily
- Hold an eligible passport and supporting documents
- Complete identity proofing and verification
- Pass KYC/CDD and customer acceptance checks
Supported immigration status
- Visa on Arrival
- Visa Exemption
- Visa exemption under an international agreement
- Tourist Visa
- Certain eligible Non-Immigrant Visa categories
Holding one of these visas or statuses does not guarantee approval. Customer acceptance remains subject to checks by the relevant service providers.
Temporary Stay
A lawful, time-limited permission to stay in Thailand under the relevant immigration category and period.Documents and information
Applicants will generally need the following information. Additional documents may be requested based on the review.
Facial image and liveness verification
Nationality and passport-issuing country
Information about your stay in Thailand
Contact details and purpose of use
Other information required for risk assessment
NFC Passport
A passport with an electronic chip that can be read to support identity verification.Liveness Check
A check that the person completing verification is physically present and not represented by a photograph or other media.KYC / CDD / EDD
KYC/CDD checks
The process may include passport verification, face verification, customer screening and risk assessment. Enhanced checks may be required where appropriate.
KYC
Know Your Customer is the process used to identify and verify a customer before service begins.CDD
Customer Due Diligence is the review and risk assessment required under applicable laws and rules.EDD
Enhanced Due Diligence is an additional review for cases that require more information than standard checks.Passport Verification
Validate the passport and its identity data.
Face Verification
Match the face and complete a liveness check.
Customer Screening
Screen customer data under applicable controls.
Risk Assessment
Assess risk before customer acceptance.
Service approval
Your application is complete only when both providers approve you for their respective parts of the service. Some customers may be asked for more information first.
1109x
Customer acceptance for the digital asset service.
e-Money Partner
Customer acceptance for the e-Money Wallet and payment service.
Choose your service route
Did you start TouristDigiPay through Reservepay?
Choose your e-Money provider to see the steps, fees and support details that apply to you.
Ready to apply?
The standard route starts with 1109x and connects to an ICT e-Money Wallet.
Ready to apply?
If you start through Reservepay, application and identity verification begin with Reservepay.